Thank you for your interest in the products and services of GrenerPower. By acquiring the products of GrenerPower, you have purchased high quality. We grant the following warranties for our products.
Warranty
We provide a warranty for the poor performance of products when used correctly following the product manual instructions.
Five-year warranty for our battery products >30Ah
Three-year warranty for batteries ≤30Ah, and soalr charge controllers
Two-year warranty for battery chargers
The warranty is in effect from the date of purchase by the user (the “Purchaser”).
Please read the product manual carefully before installing and using the product, and use the battery correctly under the instructions in the manual.
Procedures for Warranty Claims
We’ll assist to analyze the consumer’s problem within 24 hours, and help solve the problem, restore battery usage, and introduce the optimal use method.
If our product fails to work normally, the consumer assists us in completing all the battery testing, and both parties confirm that the product does have quality problems, we’ll send a new battery replacement to the defective battery after it has been returned to our US warehouse by the pre-paid label we prepared. And the defective battery will be checked and tested by our technical team to analyze the problem.
From the date of purchase and within 6 months, if our products have quality problems and cannot work normally, we can provide replacement or refund services; Within 7 months from the date of purchase to the end of the warranty, if our products have quality problems and cannot work normally, we can provide replacement services.
If you encounter any questions when using the product, please feel free to contact us, we will provide 24-hour customer service.